FAQ

From 14/07 to 15/09, delivery times may be longer. For delivery outside red zones, opt for relay points. For more information on affected areas, click here: https: //anticiperlesjeux.gouv.fr/carte-interactive-impacts-deplacements-ile-france

Interactive map of the impact on travel in Île-de-France | Anticipating the Games

Here you'll find all the safety perimeters on the roads and public transport forecasts. This is not a route planner.

As soon as your parcel is dispatched, you'll receive an e-mail notification with a link to track the shipment. 

We deliver to mainland France, Corsica and Monaco! If you're looking for Lovea products near you, we can point you in the right direction.

Your products will be delivered to your address within a maximum of 5 working days. This time may be extended depending on business activity, or if your order is very large, which would require us to ship it in several consignments or with another carrier.

You can contact our teams in many different ways: via the "Chat" button at the bottom of the page, via the "Need help?" page, via the contact form at the bottom of the page, or by email at [email protected].

If your request is relatively urgent, we recommend you use the chat or our "Need help" page. We aim to respond within 48 to 72 working hours, and our customer service is open Monday to Friday, 9am to 5:30pm.

You've got plenty of options! You can pay for your order via PayPal, Apple Pay, or by credit card, American Express, Visa and MasterCard. If you encounter any difficulties, please don't hesitate to contact us, we'll be happy to help.

We deliver to mainland France, Corsica and Monaco! If you're looking for Lovea products near you, we can point you in the right direction.

Your products will be delivered to your address within a maximum of 5 working days. This time may be extended depending on business activity, or if your order is very large, which would require us to ship it in several consignments or with another carrier.

Home delivery costs €5.99 and is free for orders over €35. Delivery to a point relais or post office costs €4.99 and is free for orders over €30.

We have chosen to entrust your beautiful parcels to La Poste - Colissimo. However, for particularly large orders, we can contact you to propose other delivery options.

As long as your order has not been dispatched, you can change your delivery details by consulting your order details. Unfortunately, we won't be able to change your delivery method from "point relais" to "domicile", for example. Once your order has been dispatched, it will no longer be possible to make any changes.

Unfortunately, once your order has been confirmed, it is impossible to add or remove items from it.

Your parcel may have been picked up by your janitor or a neighbor, or the delivery status may have been updated a little early. If, after checking, you think your parcel has gone astray, contact us and we'll work out a solution with you.

It can happen that some parcels are returned to us in case of address problems or if a parcel has waited too long in a relay point. If this is the case with your parcel, please contact us directly, specifying your order number, so that we can find a solution together.

We're sorry if you've had a problem with one of our products... If you'd like to make a return, please contact us within 14 days of receiving your parcel, stating your order number, the items you'd like to return and the reason for the return. In accordance with the provisions of article L 221-28 5° of the French Consumer Code, we will only be able to reimburse you if the products are returned in their original packaging and in perfect condition. Damaged, soiled or incomplete items cannot be returned. You will be responsible for the cost of returning the goods.

Unfortunately, it can happen that our products are damaged in transit. If this happens to your order, please send a message to our customer service department with photos of your products or your order. We'll do our best to get back to you as soon as possible.

Send us a message with photos of the problem and your order number. We'll do our best to get back to you as soon as possible.

If your order has not yet been dispatched, we can cancel it and refund you. Please contact us as soon as possible. However, if your order has already been processed, we will not be able to cancel it. You will have to return your order to us in order to obtain a refund.

All Lovea products are made in France (and we're very proud of that). We attach great importance to preserving French know-how and safeguarding jobs.

In compliance with regulations, none of our products are tested on animals.

At Lovea, we love animals, which is why the majority of our formulas are Vegan. However, we are still working on certain products, notably our shower gels, shampoos and lip balms, which contain beeswax, for example.

Our products are formulated according to a strict formulation charter available directly from our website. Our products contain a high percentage of ingredients of natural origin.

Some of our products are certified organic or contain organic ingredients. A certified organic cosmetic product is developed according to strict specifications that favor raw materials from organic farming, and of natural and vegetable origin. Our certified organic products are verified by the Ecocert certification body. They also carry the Cosmébio label.

Yes, all our products are dermatologically tested, which is very important to us.

You can find the rating of our products on the applications. For greater convenience, the Yuka rating for our products can be consulted directly on the product sheet.

If you'd like to find the right suncare product for your skin and your tanning and protection habits, we recommend you take our suncare quiz. If you have any questions, our teams are always at your disposal.

Because the safety of our customers is our priority, we do not use octocrylene, substances of concern, or criticized filters in our formulas. Our formulas contain new sun filters, carefully selected to ensure greater respect for the skin and the oceans.

Lovea does not yet have any physical stores. However, apart from our website, you can find all our products at our official retailers and in almost all supermarkets in France. If you have any questions, please don't hesitate to contact us.

Although milking greases were very popular with our customers, we have voluntarily decided to stop selling them, because the health of our customers and of the planet is one of our main concerns. Not only do milking greases offer no UV protection, they are also made up mainly of petrochemical components, whose manufacturing processes are extremely polluting for the planet. Today, our range of suncare products includes very high to medium protection products and, for all you sun-lovers out there, a unique Dry Tanning Oil with 98% natural ingredients!

Yes, we only use Monoï Appellation d'origine, sustainably and responsibly sourced in Tahiti. Our supplier, a truly privileged partner with whom we've been working for several years, is committed to a CSR approach to promote sustainable economic, social and environmental development in Polynesia. Among other things, he pays particular attention to protecting biodiversity, limiting the use of plastic and reducing the amount of water used in the manufacturing process. A true guarantor of traditional know-how, it works exclusively with local players and provides a livelihood for over twenty Polynesian families through the employment of its employees.

As soon as your parcel is shipped, you'll receive an e-mail notification with all the information you need to track your parcel. 

If you've forgotten your password, it's very simple: just click on "Forgot password" when logging in to your account, then enter your email address. A reset link will be emailed to you. Once you've received the email, simply click on the button to change your password and access your account. 

You can do this in your "My Account" area, under "My addresses". For any other modification request, please contact our customer service directly.

You can sign up for our newsletter in the footer of our website and via the pop-up window that appears when you arrive. Your newsletter subscription entitles you to an exceptional discount on your first order. If you wish to unsubscribe, you can do so directly from the bottom of the newsletter or contact our team.